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Privacy Policy

Thank you for choosing our remedial massage and myotherapy services. We are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and protect the information you provide to us. By accessing and using our services, you consent to the practices described in this policy.


1. Collection of Personal Information:

We may collect personal information from you in various ways, including but not limited to:

- Information provided by you during the booking process, such as your name, contact details, and health history.

- Information obtained during your appointment, including appointment notes and treatment plans.

- Information received from you when you telephone us, send us an email or SMS or communication with us via social media.


2. Use of Personal Information:

We may use your personal information for the following purposes:

- To provide the requested remedial massage and myotherapy services and manage your appointments.

- To communicate with you regarding your appointments, updates, or changes to our services.

- To maintain accurate records of your health history and treatment progress.

- To process payments for the services rendered.

- To comply with any legal obligations or regulatory requirements.

- To market our services directly to you (with your consent). You may opt-out of direct marketing by notifying us in writing.

Your personal information will be stored electronically, protected by passwords, and only accessible to your therapist. Any hard copies of client forms will be scanned and maintained electronically and then handed back to you.


3. Disclosure of Personal Information:

We may disclose your personal information in the following circumstances:

- With your explicit consent, we may share your information with other healthcare professionals or service providers involved in your treatment.

- As required by Australian law or to comply with any legal obligations or regulatory authorities.

- In case of an emergency or to protect the safety and well-being of yourself or others.


4. Security of Personal Information:

We take reasonable measures to protect your personal information from unauthorized access, modification, misuse, or disclosure. We implement industry-standard security measures to ensure the confidentiality and integrity of your data.


5. Retention of Personal Information:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law. Once the information is no longer needed, we will take reasonable steps to destroy or de-identify the information.


6. Access and Correction:

You have the right to access and correct any personal information we hold about you. We do take reasonable steps to ensure that your personal information is accurate, relevant, up to date and complete. However, if you believe that any information we have is inaccurate or incomplete, please contact us using the information provided below.


Any requests for access and correction of your personal information must be submitted in writing, either in paper copy delivered to our address or via email. We will respond to the request for access within 30 days after the request is made. There will be no fee to access or correct your personal information.


7. Third-Party Websites and Services:

Our website or services may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of such websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.


8. Changes to the Privacy Policy:

We reserve the right to modify or update this privacy policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically.


9. Complaints:

Any privacy complaints and concerns are taken seriously. They must be made in writing, either in paper copy delivered to our address or via email. We will attempt to resolve the complaint or concern in accordance to our complaints policy. We will respond within 30 days of the date of your complaint or concern.


10. Contact Us:

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us using the following information:



1/17 Bramston Street, Tarragindi QLD 4121

0422 532 027


By using our services, you acknowledge that you have read and understood this privacy policy and consent to the collection, use, and disclosure of your personal information as described herein.


Last updated: June 29th 2023

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